Shipping policy
Where We Ship
Engenuity Systems ships to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the U.S. Virgin Islands. We also ship to Canada and Mexico. We do not currently ship to other international locations.
Order Processing and Lead Times
Orders are processed Monday through Friday, excluding holidays. Orders placed on a weekend or holiday are processed the next business day. Payment is collected when you place your order.
Availability shown in our store is not a guarantee of stock. Many items ship directly from the manufacturer or are ordered to fill your order, so lead times vary by product. If an item is backordered, discontinued, or unavailable, we will notify you and may cancel that portion of your order and refund the amount paid for it. Orders with multiple items may ship in more than one package or on different dates.
Shipping Charges
Shipping charges are shown at checkout before you pay. Posted product prices do not include shipping, handling, customs, or import charges. Return shipping on authorized returns is paid by you; see our Refund Policy (/policies/refund-policy).
Shipping Address
Please confirm your shipping address before submitting your order. If it needs to change, contact us at sales@engenuity.com right away. We may not be able to change the address once an order has shipped.
Delivery Times
All delivery times are estimates only and are not guaranteed. We are not liable for shipping or delivery delays, including delays caused by carriers, customs processing, manufacturer lead times, or events outside our control.
Title and Risk of Loss
Title and risk of loss pass to you when we deliver products to the shipping carrier.
Damaged or Incorrect Shipments
Inspect your order when it arrives. If an item arrives damaged or is not what you ordered, contact us at sales@engenuity.com within five (5) business days of delivery with your order number and photos of the item and packaging. Do not install or use the item. See our Refund Policy (/policies/refund-policy) for details.
Orders to Canada and Mexico
Orders shipped to Canada or Mexico may be subject to customs duties, import taxes, and brokerage fees when they reach their destination. These charges are not included in our prices or shipping charges, vary by country, and are the responsibility of the recipient. Contact your local customs office for details.
It is your responsibility to confirm that products may be legally imported into the destination country. You also agree to comply with all applicable U.S. export control and sanctions laws. Engenuity Systems is not responsible for any direct, indirect, punitive, or consequential damages arising from improper international shipping or import practices.
Contact Us
Questions about shipping should be sent to sales@engenuity.com. This policy is part of our Terms of Service (/policies/terms-of-service).
Engenuity Systems, Inc.
2165 W. Pecos Rd., Suite 1
Chandler, AZ 85224
Phone: (480) 782-5600
Toll-free: (800) 375-3363
Email: sales@engenuity.com